Existing Clients

Please choose from one of the following options. If you have any questions, please see our Insurance FAQs section, where many of the most common questions are answered.

Since our phone lines are particularly busy in the spring and summer, due to the high volume of calls we receive at this time of year, we recommend that you check whether your question is answered in our Insurance FAQs section before calling us. If you need to talk to someone, you can find your department's number in the contact information section.

Replacement Certificate — Request a replacement certificate if yours is lost or damaged.

Paperwork — A comprehensive guide of how to fill in your paperwork or provide photographs, and what you need to return.

Claims — What to do if you need to claim, including insurer contact details.

Make a Change — Update your details, add drivers or change your vehicle.

Make a Payment — Securely pay for a new policy, renewal, installment or additional premium.

Download Forms — If we have asked for more details from you, download the forms here.

Breakdown Information — Flux Rescue information and telephone numbers, in case you need to call

Customer Survey — Let us know what you thought of our service

Contact Information — Full contact details for all our departments.

Cancel Your Policy — Request the cancellation of your policy.

MyInsuranceFile — Store all of your insurance details securely online.

What to do if you are unhappy with any part of our service